But when the same customers pay one and the same company for first creating a problem and then pay them again for solving that problem, most people would expect the customer to be dissatisfied. Although, at least some people seem to be pleased.
The problem: Microsoft dominates the desktop and office market with a share of more than 90%. Any document stored in their proprietary binary formats and especially every document shared between multiple people strengthens the monopoly and harms competition, economy and society as a whole.
The more widely these formats are being used, the higher the network effect forcing others into the same dependency - just as it happened to the UK National Archives.
What happened: Microsoft asked the UK National Archives to invest in a solution that would grant access to their legacy data.
Only last week BBC News reported on Mr. Gordon Frazer, managing director of Microsoft UK, who voiced concern that customers could lose their own data: "Unless more work is done to ensure legacy file formats can be read and edited in the future, we face a digital dark hole."
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